Privacy Policy

This privacy policy sets out how Punchard Surveying Ltd uses and protects any information that you give to us and complies with the GDPR (General Data Protection Regulation) which came into force on May 25th 2018. 

 

We are committed to ensuring that your privacy is protected and should we ask you to provide any identifiable information, then you can be assured that it will only be used in accordance with the privacy statement. 

 

The type of data we collect 

 

We may collect and process the following information:

 

  • Identity data – Names, address and correspondence address’s

  • Contact Information – Email address and telephone numbers

  • Financial data – payments of invoices 

 

How we get the personal information and why we have it

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

 

  • You contacted us via telephone, the website or email for a site visit/quote 

  • You visited a third party site looking for the services we provide and consented to them passing your data to us. 

We use the information that you have given us in order to contact you and provide a service to you. We may share this information with the Local Planning Authority as part of you planning application. To a contractors/surveyors/structural engineers if you ask us to provide you with quotes. 

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@punchardsurveying.co.uk

 

How we may use this information 

 

We require this information in order to provide you with the services you require and in particular for the following reasons:

  • Internal record keeping

  • Postal and email correspondence

  • Improvement of our services

  • Occasionally we may send emails regarding services which we think you may find interesting

 

How we store your personal information 

 

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard any data we collect. Access to your information is strictly limited to staff who have a legitimate need to access it to perform their normal duties.

We will never pass on any information to a third party without your consent unless we believe disclosure is necessary as a matter of applicable law or regulation.

Your data will only be retained for as long as necessary to provide you with our services.

 

 

Your data protection rights

 

Under data protection law, you have rights including:

 

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@punchardsurveying.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at 

Punchard Surveying Ltd

Lonsdale House

Longcliffe

Bsington

Matlock

DE4 4HN

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Anita Punchard

Director

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